Account Manager

As an Account Manager, you will be part of a dynamic and collaborative internal sales team. You will play a key role in managing customer relationships, supporting the field sales function, and delivering an excellent experience to warehouse / showroom visitors.

• Manage and develop a portfolio of customer accounts, maintaining regular and proactive contact.

• Promote new products, services, and marketing initiatives to customers.

• Act as a primary point of contact for the field sales team, providing administrative and sales support including order processing, invoicing and logistical planning.

• Deliver a high standard of service to visitors, offering knowledgeable product advice and guidance.

• Liaise with warehouse and logistics teams to source products and ensure timely and accurate fulfilment of customer requirements.

• Maintain accurate records and ensure all customer interactions are logged appropriately.

• Proven experience in a sales support or internal sales role, including processing sales and purchase orders using ERP systems.

• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels.

• Confident and professional telephone manner, with well-developed call handling skills.

• Proactive approach with the ability to identify and contribute to process and system improvements.

• Experience in maintaining accurate databases and administrative records.

• Excellent organisational and time management skills, with the ability to prioritise workloads effectively.

• Ability to work accurately and efficiently under pressure, making sound decisions when required.

• Strong team player with the ability to work independently using initiative.

• High level of numerical accuracy and attention to detail.

• Proficient in Microsoft Office applications; experience with ERP systems (e.g. Navision) is advantageous.

• Must reside within a commutable distance of the office.

Knowledge / experience of natural stone products.

The opportunity to join a well-established and growing business with a strong market presence.

A varied and engaging role where you can develop your commercial and interpersonal skills.

A supportive and team-oriented working environment.

Competitive salary package, including additional benefits and performance-related incentives.

Ongoing training and development opportunities.